Return & Refund Policy
We want you to shop with confidence at Daily Cart Zone. If you are not fully satisfied with your purchase, our Return & Refund Policy is designed to make the process simple and transparent.
1. Return Eligibility: Products may be returned within 15 days from the date of delivery. Returned items must be unused, unworn, unwashed, and in their original packaging with tags intact.
2. Non-Returnable Items: Certain products such as personal care items, innerwear, customized goods, gift cards, and clearance sale items may not be eligible for return unless damaged or defective.
3. Damaged or Wrong Products: If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery with photos for quick resolution.
4. Return Request Process: Customers can initiate a return request through their account dashboard or by contacting customer support with order details.
5. Pickup & Shipping: Depending on your location, we may arrange a pickup service or request that the item be shipped back to our return center.
6. Inspection Process: Once the returned product is received, it will be inspected to verify its condition and eligibility before approving the refund or exchange.
7. Refund Method: Approved refunds will be processed to the original payment method, bank account, wallet, or store credit depending on the payment type used during purchase.
8. Refund Timeline: Refunds are typically completed within 5 to 10 business days after approval, depending on banking or payment provider processing times.
9. Exchange Option: Eligible products may be exchanged for another size, color, or replacement subject to stock availability.
10. Return Rejection: Returns may be declined if items show signs of use, damage caused by the customer, missing accessories, or tampered packaging.
11. Policy Updates: We reserve the right to modify this Return & Refund Policy at any time. Updated terms will be posted on this page.